Stock Control Officer
Engie
Driver & Transport Services
Job Summary
Job Description/Requirements
Stock Control Officer
Posting date : 10/11/2023
Requisition ID : 16790
JOB DESCRIPTION
Job Title: Stock Control Officer
Department: Customer Experience
Reporting Line: Service Center Team Lead
Location: Kogi/Enugu
About ENGIE Energy Access ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte dâIvoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
Job Purpose/Mission
ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
Responsibilities
⢠Provide exceptional experience to ENGIE Energy Access customers at all times
⢠Serve as a liaison between the customer and EEA
⢠Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
⢠Diagnose technical issues with customer units and accessories and support the after sales service process
⢠Provide accurate product information to customers
⢠Support the Service Center Team Lead in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
⢠Contribute to ensuring up-to-date and accurate inventory records for Stock audits
⢠Provide regular reports on sales, support, inventory, and customer data handling and management
⢠Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
⢠Ensure accurate and high quality information is added into EEA data systems.
⢠Help collect data on customer feedback and satisfaction
⢠Escalate any unresolved issues or questions to your supervisor/ manager
⢠Ensure all EEA customers have a great end-to-end customer experience
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Knowledge and skills
Experience:
⢠Critical thinking skills.
⢠Good influencing and negotiation skills.
⢠Flexibility with ability to work under pressure to meet deadlines.
⢠Excellent verbal and written communication skills.
⢠Team player who is able to work independently.
⢠Ability to establish and maintain effective working relationships with internal and external customers.
⢠Demonstrate a high level of professionalism and integrity.
⢠Should have a smartphone.
Qualifications:
A Minimum of SSCE
Language(s):
⢠English
⢠Local language of location applied for is preferred
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Technology:
⢠Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths
Job Requisition ID on SAP SF16790OrganizationGBU Flexible Gen & RetailLanguage on SAP SFen_USLevel of ExperienceJunior (experience < 3 years)DegreeHigh School Diploma/GED/A LevelsCountryNigeriaCategoryBUSINESS DEVELOPMENT / SALES / MARKETINGJob ContractTraineeJob Posting DateFri, 11/10/2023 - 18:49job_division_level_oneAccess To Energyjob_mapped_organizationENGIE FLEXIBLE GENERATION & RETAIL Apply Share
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