Roles and Responsibilities :
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
Job Type: Full-time
Salary: ₹15,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Minimum 6 months of experience in handling escalations, Customer Support.
Experience:
- total work: 1 year (Preferred)
Speak with the employer
+91 7617358770
